Tag Archive: Facebook


Why Brands Should Be Wary of Animated GIFs

animated_gifsAttention brands in social media: Just because you can now use animated GIFs on Facebookdoesn’t mean you actually should use animated GIFs on Facebook. Or, to be more specific, you probably shouldn’t post any GIFs featuring scenes from movies, TV shows or celebrity appearances—which negates about 99 percent of the good options out there. For a professional opinion on the issue, we turned to attorney Michael McSunas, one of the legal field’s top social media experts and senior counsel for marketing at Chrysler (though he notes that the following are his opinions, not those of Chrysler).

McSunas says the only way to post an animated GIF of a celebrity on your business page without risking legal trouble would be to get the permission of everyone featured in the clip, the copyright holder of the original recording and (just to be safe) the person who actually made the GIF. This applies to GIFs featuring noncelebrities as well.

“It would be a case-by-case basis,” McSunas says, “but if we were going to actually use a GIF, I’d say we’d need consent from the TV show. Or if it’s a GIF of someone falling down, we’d want permission from the person falling down. I would treat it like any video. We’d need releases.” Without releases from liability, businesses risk legal action for using a celebrity’s likeness without permission or violating the copyright of a film studio, animator or other content creator. Here are McSunas’ tips for businesses that want to use animated GIFs on their social media channels:

1. Make your own GIFs featuring your own copyrighted materials.

2. If a GIF’s not yours, get written releases from the people featured in it and the copyright holder.

3. Don’t have releases? Consider linking off to the GIF or retweeting someone else’s post rather than embedding it in your own social channels.

4. If you’re making a GIF from a program your business sponsors, be sure you still have permission from the copyright holder.

5. Just because other brands get away with using a GIF, that doesn’t mean you will. And the larger your business, the more likely you are to become a target of legal action.

 

From: AdAge.com

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trackingAs mobile advertising dollars race to catch up with consumers’ evolving behavior, a number of startups have emerged with a tempting proposition: target the same user across both his mobile and desktop devices. It sounds logical: one core driver of advertising performance is frequency of exposure, so increasing this frequency across devices should help. After all, a consumer doesn’t undergo a change of identity when he closes his laptop and opens his smartphone, right?

Yes, but it’s not that simple. Consumers do exhibit different mindsets and behaviors as they use different devices. Though a person remains the same person as he watches prime-time TV, searches for a product on Amazon or checks his Facebook feed, he has a different level of receptivity to advertising in each of these contexts. We can’t effectively use cross-device advertising without taking this into account.

From a retention standpoint, it sounds intriguing to be able to identify the same consumer as he navigates from one device to another. Sending the wrong catalog to someone’s house is very expensive. Accordingly, customer-relationship management uses purchase data and other information to improve return by cross-selling or upselling to identifiable customers across multiple channels (voice/call centers, in-person/customer service, digital/email and print/direct mail). Retention and win-back marketing tactics personalize different offers to high and low-value customers. This may require identifying the same customers across multiple devices, often with personally identifiable information.

On the other hand, acquisition marketing relies primarily on anonymous identifiers to attract new customers (since by definition these consumers don’t yet have a relationship with the advertiser) and does not require identifying the same user across multiple devices. The only reason such a technical feat would be useful is if it drove down acquisition-marketing costs. However, since the reach is diminished and the cost increases with the technologies that try to stitch the same user across multiple devices, marketers should treat this new tactic with caution, beyond any concerns with privacy.

Tracking device-to-device activity for the same individual means you’ll have to limit the size of the targeting pool to the specific audience that you can trace across these multiple channels (PC, smartphone, tablet, TV, radio or out-of-home). Imagine the Venn diagram showing the overlapping audience holding those devices. And imagine the smaller and smaller subset of those individuals who fall into the middle. Since there are techniques to target the people who closely resemble the very same people on all these devices — but with a much wider net — why pay more to reach far fewer?

Furthermore, much ad spending would be wasted using cross-device tracking to send a similar message to someone whose attention is very different, depending on which device he’s using and his current activity.

Given relatively low call-to-action response rates on acquisition marketing, it stands to reason that the optimal approach would be to target advertising at a wide array of those who best reflect clearly observed behavior and interests that would most resonate with the advertiser’s products and services.

To target consumers across devices, it is important to evaluate whether the reach and ROI of tactics are being applied to the right marketing goals. Because of limitations and privacy implications, tracking the same individual across devices is best for retention marketing.

Acquisition marketing can benefit from cross-device analytics and planning. However, given the different mindset with use of each device, and the huge number of consumers targeted by acquisition marketing, the best approach is to take advantage of the channel-specific targeting abilities of each device rather than trying to cobble together techniques to find the same user on each of his devices. Marketers should use techniques to analyze all of the channels at their disposal – and not be singularly focused on trying to connect the mobile and desktop experiences.

From: AdAge.com
Author: Joshua Coran

Label: #DigitalNext

Personal-BrandYour personal brand reflects the information that’s available about you on the Web, mostly on social media platforms. This post explains how to create your personal online brand online, based on interviews with four of the smartest people in the branding business:

1. Know yourself and what you’re good at.

Your personal brand reflect who you are, so you can’t possibly brand yourself if you’re clueless about yourself. This doesn’t mean navel-gazing, but rather a realistic assessment of your strengths and weaknesses, what you love doing, and the skills that you’ve mastered or are working to master.

2. Create a memorable brand name.

If you’ve got a unique name, make that your brand name.  If not, create a brand name that’s a hybrid of your name and your career direction. “You want people to find you, not somebody who’s got the same name as you,” explains Dan Schawbel, author of Me 2.0: 4 Steps to Building Your Future.  Remember, though, if you put your direction in your brand name you’re tied to that direction. (That’s why Step 1 is so important.)

3. Capture your online turf.

Buy the domain name that corresponds to your brand name and secure the Facebook page, Twitter account, Google+ account as well. If you find that your brand name is already “owned” create a different brand name. With LinkedIn, you’ll use your real name, so put your brand name prominently in your profile.

4. Build a website for your domain name.

This is easier than you think. There’s no reason to struggle with a complicate website editor when you can create a perfectly usable site using a product like WordPress. (There are alternatives but WordPress is the de-facto standard.) You don’t want a traditional website anyway, since they have an “institutional” feel about them anyway.

5. Set up automatic updating.

To reduce the busywork of all those different social media platforms, set up an application that allows you to simultaneous post to all of them. For that past few months I’ve been using the free version of Hootsuite.com, but there are many alternatives out there both free and fee.

6. Share useful content on a regular basis.

Don’t try to be a full-time blogger. Instead share “helpful tips relating to the products [you] sell, relevant news, and personal updates that build emotional connection and convey positive character, such as a philanthropic interest,” explains Clara Shih, CEO of Hearsay Social, writing in the Harvard Business Review.

7. Get feedback from people you trust.

The advice and encouragement of others helps keep your “brand development” on target.  Philip Styrlund, CEO of The Summit Group, recommends setting up a “board of directors”–a few trusted colleagues who can assess your ongoing efforts and act as an informal sounding board.

8. Be authentic, even a bit risky.

As long as you don’t come off like you’re crazy or weird, a little opinion in your online presence is a good thing, according to Meg Guiseppi, author of the book 23 Ways You Sabotage Your Executive Job Search. “Don’t assume that being authentic will turn people off,” she explains. “Nobody is interested in working with a cookie cutter.”

INC.com

Mentos_Fresh_News_Video_Grab

Mentos is capitalizing on the narcissism that fuels social media by creating personalized news bulletins that make your Facebook activity look exciting enough to be broadcast on network television.

As part of Mentos’ “Stay Fresh” campaign, Bartle Bogle Hegarty London has launched a global digital platform that creates individual video reports using an app — on Facebook or standalone — called “Fresh News.”

The bulletins make up a 24-hour news channel that serves up a constant stream of humorous news reports by pulling in material from users’ updates on Facebook and connected social media accounts, including Foursquare. Two news anchors present a satirical show highlighting a user’s recent escapades, and emphasizing how “fresh” the subject may or may not be, depending on what he or she has been posting lately.

BBH claims there are millions of possible unique video combinations, all livened up using jokes from a pool of hundreds that have been specially written to suit every possible activity. Users are then invited to share their own bulletins with their friends through social media channels.

Corrado Bianchi, international marketing director at Mentos’ owner, Perfetti Van Melle, said in a statement, “We know we’re in a cluttered category as a brand and even busier social space with this youth audience so we need really distinctive communications. Fresh News is a bold step in the right direction in our mission to help the world be fresher.”